Cybersecurity programs often fail because they overlook the biggest risk: human behavior. But the same factor that makes organizations vulnerable can also be your greatest asset—if you know how to take a human-centered approach to security. Here’s how.
Start by building connection. People follow leaders they trust. Establish rapport by showing genuine interest, encouraging a sense of team unity, and giving before you ask. Small gestures—like asking for input or sharing the “why” behind policies—can inspire cooperation.
Reduce uncertainty with visible action. Employees are more likely to adopt secure behaviors when they see others doing it. Model the behavior yourself and highlight others who follow best practices. Use your authority wisely and consistently to set a credible example.
Inspire timely action. Get commitment by reminding employees of past promises, like policies they signed or pledges they made. Frame security actions as time-sensitive and meaningful. Public, voluntary commitment can lead to lasting change—especially when tied to visible reminders. |
