Retail accelerates investments in generative AI

The industry is also one of the leaders of AI agent and multiagent system adoption, according to a Capgemini report. 

Luxury shoppers turn to TikTok for product discovery

Users are scrolling the social media giant to find product reviews, creator videos and other content that influence their purchases.

From department stores to office floors

As Champs reimagines stores, mall convenience meets e-commerce perks

The sports retailer’s new store concept uses technology for an experience that blends its digital and physical channels.

Stores remain dominant, even as digital, AI shopping grows

Physical retail is still the most popular channel to shop, but as AI tools become more prevalent, retailers will need to rethink in-person offerings, EY’s Jon Copestake says.

Amazon’s AI bot Rufus is a year old. It hasn’t improved much.

Food Lion adds location-tracking tech to its pickup operations