Breaking news: FEMA didn’t answer thousands of calls from flood survivors, documents show
Call center contracts weren’t extended, making it hard to keep up with the calls.
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The New York Times

July 11, 2025, 9:15 p.m. ET

BREAKING NEWS

Carter Johnston for The New York Times

FEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show

Two days after the catastrophic floods in Texas, the Federal Emergency Management Agency did not answer nearly two-thirds of calls to its disaster assistance line. The agency had fired hundreds of contractors at call centers, according to a person briefed on the matter.

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