What does a president understand about company culture and values? Well, it turns out a whole lot, and that, according to former President Biden, should include empathy and understanding employees on a personal level. On July 2, Biden took the stage before a packed room as SHRM’s closing keynote speaker, marking one of his first speeches since his prostate cancer diagnosis in May. “The strength of a team comes down to the individual people on that team, whether they feel valued, or they feel supported,” Biden said, noting that his dad taught him that work is about more than a paycheck. His father believed that work helps people cultivate dignity, respect, and a person’s place in their community. Biden has historically been praised as an empathetic leader who prides himself in leaning on empathy to build relationships. He’s built unlikely connections with political opponents like the late Sens. John McCain and Jesse Helms. Biden decided early in his political career that employees should be able to show up as their whole selves to work. “Too often we try to separate people into categories: their work and their family. We say it’s business, it’s not personal,” he said. “Real leadership is all about getting personal. I’ve known every major head of state I’ve sat down and talked face to face the last 40 years. It’s about [being] connected. It means having empathy.” Here’s how Biden built personal connections with his staff.—KP |