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OCTOBER 13, 2025 |
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Key stat: 47% of US banking decision-makers say their institutions have already will have fully rolled out generative AI, up from 10% in 2023, said data from EY-Parthenon. |
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Beyond the chart: |
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Over two-thirds (67%) of senior banking executives reported increased investment in genAI over last year, found a March Capgemini survey.
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However, 56% of US debit card holders say human oversight is very important to help resolve disputed transactions and 55% say the same about handling customer service issues, as noted in a June survey from Auriemma Group. |
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Use this chart: This is the time to move from pilot projects to full deployment. Laggards risk falling behind in customer experience, cost savings, and innovation. Strategy teams should benchmark where they stand against peers and identify quick-win use cases (like chatbots or risk modeling) to accelerate adoption. |
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Related EMARKETER reports: |
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EMARKETER has over 3,000 charts visualizing trends across digital advertising, ecommerce growth, Gen Z behavior, and more. See how clients use them to add credibility to strategy presentations, enhance pitch decks with market insights, and attract and engage prospects. |
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