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Your 2026 CX roadmap is here

In 2025, we saw the adoption, and acceleration, of AI agents, copilots, and personal assistants. In 2026, AI takes the next leap forward.

Our new 2026 CX Trends research found that organisations with advanced AI maturity are connecting CX across every data point and touchpoint to unleash the power of contextual intelligence.

In our new report, you’ll uncover:

How CX organizations are finally delivering on the promise of personalisation with memory-rich AI

Why consumers now expect instant resolutions—and the high cost of inaction

What multimodal support looks like and why 76% of customers said they’d switch brands for it

How CX leaders and admins access new, AI-based metrics with promptable analytics

Why consumer demand for AI transparency has spiked 63% from just last year

Now is the time to act.

Download the report to dig deeper into the insights and capitalise on these emerging trends.

Get the report

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