See how 1,500+ marketing, product, and tech leaders are shaping digital CX in 2026 — and what it means for your business.
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The top trends for 2026 are in and if positive customer experiences are at all a priority, you'll want to take a peek. Remember, digital experience done well builds loyalty, trust, and growth. Done poorly, it fuels churn and inefficiency.
Our new report, What’s Next in CX: 2026 Digital Customer Experience Trends, provides insights from over 1,600 digital leaders across retail, travel, telecom, and more - so you know exactly where top brands are investing in the new year and how to turn those moves into growth.
Inside you´ll get:
The top 5 digital trends for 2026 and what they mean for your roadmap
Team-specific priorities across design, analytics, marketing, the C‑suite and more
Actionable strategies to remove friction, lift conversion, and retain customers - plus expert advise from AWS, Snowflake and more