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Hi, nie

Last quarter, Zendesk was named a Leader in the 2025 Gartner Magic Quadrant for the CRM Customer Engagement Center. To us, being named a Leader validates our momentum, reinforces the impact we are making, and inspires us to continue innovating for the customers we serve.

In the report, you can expect to discover:

	Industry trends
	Evaluation criteria
	How leaders differentiate from competitors

Download the report

For customers, it reinforces trust in Zendesk, showing we’re the complete AI-first service solution built to drive real resolutions, not just deflection.

BritBox is a great example. After rolling out AI-powered self-service, agents spend more time on complex chat tickets—and CSAT climbed to a record 89%, which they directly attribute to AI.

Read the case study

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