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Chatbase Update — Q1 2026
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It has been a big quarter. We have been heads down building and a lot has shipped, from features you have been asking for to some big new capabilities we are really excited about.
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Here is everything that went out.
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NEW FEATURE
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Introducing: Chatbase Voice
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Your AI agent can now handle customer interactions over the phone. The same agent you deploy on your website, email or messaging channels can now answer calls, speak with customers in real time, and resolve requests through voice.
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Key capabilities:
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— Inbound call handling, your AI agent answers customer calls instantly
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— Natural voice conversations, human-like responses in real time
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— Unified agent, same agent across chat, email, messaging and voice
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— Faster resolutions, no wait times, no queues
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NEW FEATURE
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Native Shopify integration
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You can now install Chatbase directly from the Shopify App Store in a few clicks and go live right away. Shoppers can ask about products, get recommendations, check order status and take actions right in the chat.
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Key capabilities:
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— Add to cart, check order status and update billing right in the chat
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— Personalized product recommendations 24/7
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— Install in a few clicks, no code needed
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ALSO SHIPPED
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Train on Zendesk and Salesforce tickets
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You can now use your existing Zendesk and Salesforce support tickets as training data, so your agent learns from real customer conversations from day one.
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Attachments in conversations
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Users can now attach files directly in conversations across chat, email, WhatsApp, Instagram DM and Facebook Messenger. Supports PDF, PNG, JPG and JPEG.
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New models: GPT 5.4, GPT 5.4 Mini and GPT 5.4 Nano
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More model options so you can optimize for speed, cost or performance depending on your use case.
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Role-Based Access Control (RBAC)
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Enterprise users can now create custom roles with flexible permissions tailored to their organization. Maintain security, prevent accidental changes, and organize access across teams.
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Audit Logs
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A detailed history of key workspace actions, including what changed, when it changed, and whether it was triggered by a user or the system. Aligned with SOC 2 and GDPR commitments.
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We read every email! So if you have any feedback, just reply here. We’d love to hear from you.
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Regards,
Your friends at Chatbase
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