TWICE SmartBrief
Home Depot AI-enables store phone customer service | Best Buy names Jason Bonfig as new CEO, replacing Corie Barry in late October | "Nesting"…Retailers Have A Gen Z Problem
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April 28, 2026
 
 
TWICE SmartBrief
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Understanding The New Federal Tariff Refund Program: What CE And Appliance Companies Need To Know
Understanding The New Federal Tariff Refund Program: What CE And Appliance Companies Need To Know
The recent announcement from the federal government introducing a large-scale tariff refund process has created significant interest across the consumer electronics and appliance industries. For manufacturers, distributors, and retailers alike, the implications are financial, operational, and strategic.
While headlines have focused on the scale of the program, the real impact will be determined by how effectively companies understand eligibility, documentation requirements, and the filing process itself.
Full Story: TWICE (4/28)
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Retail
 
Home Depot AI-enables store phone customer service
 
Home Depot AI-enables store phone customer service
(Justin Sullivan/Getty Images)
The home improvement giant is implementing new AI-powered phone agents built on Google Cloud's Gemini Enterprise for Customer Experience platform. Now, when calling a Home Depot store, customers can state the reason for their call in their own words.
Full Story: Chain Store Age (4/27)
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Best Buy names Jason Bonfig as new CEO, replacing Corie Barry in late October
CNBC (4/22)
 
 
"Nesting"…Retailers Have A Gen Z Problem
Forbes (4/28)
 
Elevate AI Risk Management Strategies
Join Leaptree on April 29th at 3PM EST to explore advanced QA frameworks tailored for Salesforce AI. Overcome manual limitations, fostering agent trust and accountability. Don't miss out on invaluable insights. Register now!
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Awards
 
TWICE Announces Its 2026 Powerful Women In Consumer Electronics And Women on the Rise Honorees
TWICE Announces Its 2026 Powerful Women In Consumer Electronics And Women on the Rise Honorees
TWICE is proud to announce the Honorees of the 2026 Powerful Women in Consumer Electronics Award, an annual program created to recognize and celebrate the women who are redefining leadership, mentorship, and innovation across the consumer technology industry.
TWICE is shining a dedicated spotlight on the outstanding women whose talent, dedication, and influence help move our industry forward - every single day. These honorees lead with vision and integrity, mentor the next generation, and build stronger teams, companies, and communities.
Full Story: TWICE (4/17)
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Retail's AI pivot: Is your data ready?
AI readiness is now a defining factor for retailers and CPG companies, but are you ready to scale AI initiatives, all while minimizing risk and ensuring reliable, defensible AI-driven insights? Tell us about the primary drivers and your plans for retail AI adoption in this short survey. Share your thoughts, and you'll be entered in a drawing to win a $50 Amazon gift card. Take the survey.
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TV/Video
 
TVC Launches Enclosure-Free Outdoor TVs
 
TVC Launches Enclosure-Free Outdoor TVs
TVC Technology Solutions has introduced a new line of outdoor displays built to operate without the need for traditional protective enclosures, positioning the range as an alternative to "TV-in-a-box" installations often used in outdoor AV projects.
Full Story: TWICE (4/28)
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Best portable projectors 2026: mini projectors to max out your picture
 
 
QD-OLED's long-rumored 83-inch TV size and 24-inch monitor size look like they're coming at last
TechRadar (4/27)