Hi NIepodam,

Quick reminder: tomorrow I’m breaking down the full State of Service Management 2026 findings.

We’ll be looking directly at:

• Where workload pressure is hitting IT teams the hardest.
• Why so many AI rollouts stall before reaching scale.
• What successful teams are doing differently to get it right.

I'll be joined by Paul Brandvold (ITSM author and thought leader) to unpack what this data actually means on the ground. We’re also keeping plenty of time for live Q&A, so bring your toughest questions.

→ Register for the live session here ←

When: Tomorrow at 10am ET / 3pm BST

Hope to see you there,
Jasmine