In today’s fast-paced market, generating customer insights is no longer the finish line—it’s the starting point. The real differentiator is how consistently you can execute on those insights across your marketing, commerce, sales, and service teams.

The SAP Customer Experience Q2 2026 release is designed to help you bridge that gap. We are bringing AI directly into the flow of your business to help you move from isolated interactions to coordinated, scalable action.

Highlights from this quarter’s release include:

•  Smarter, Faster Marketing: Use Joule and our new Gemini-powered content composer to instantly build audiences, answer campaign questions, and generate on-brand content.
•  Conversational AI Shopping: Enable customers to check inventory, manage carts, and complete purchases directly through AI-powered chat and voice interfaces.

Seamless Sales & Service: Equip your teams with real-time agentic deal summaries, AI-optimized retail execution, and intuitive self-service catalogs to resolve issues faster and close deals with confidence.

In today's fast-paced environment, your sales and field teams need tools that keep them productive wherever they work. The SAP Sales Cloud Q2 2026 release introduces powerful new capabilities designed to help your teams respond to customers faster and deliver better sales outcomes.

Our latest blog breaks down the newest features designed to maximize productivity from anywhere, including embedded AI account summaries, smarter multi-day visit planning, and full offline retail execution for reps on the go.

Service teams are at their best when they spend less time on process friction and more time focusing on customers. The SAP Service Cloud Q2 2026 release brings a host of updates built to simplify daily workflows, improve data quality, and turn everyday service moments into growth opportunities. 

Our latest blog breaks down key productivity-boosting features, including an AI-first native email editor, cross-functional Customer Hub capabilities, and enhanced case management visibility.

Delivering exceptional customer and employee experiences requires connected processes across your entire enterprise. The Q2 2026 release for SAP Enterprise Service Management (ESM) brings key capabilities designed to streamline shared service operations, eliminate cross-departmental friction, and accelerate resolution times.

Our latest blog highlights the newest features, including AI-driven ticket routing, unified cross-departmental workflows, and real-time operational analytics designed to speed up resolution times.