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FEBRUARY 4, 2025
From TechTarget | 150 Editors, Objective IT Coverage
  In the news
The EU AI Act's Sunday enforcement deadline will be a test for EU enforcers as they begin assessing companies for compliance. by Makenzie Holland

  Featured Stories
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. by Scott Sachs
How does enterprise data protection in Copilot work?
EDP is Microsoft's way of ensuring that any data that users expose through Copilot queries doesn't end up with third parties and isn't used to train the AI model. by Brien Posey
12 top enterprise risk management trends in 2025
Trends reshaping risk management include use of GRC platforms, risk maturity models, risk appetite statements and AI tools, plus the need to manage AI risks. by George Lawton
Your Words
of the Day
 
 [WATCH]
A virtual contact center (VCC) is a type of call center in which an organization's representatives are geographically dispersed, rather than situated at workstations in one location.
 [WATCH]
A contact center infrastructure (CCI) is a framework composed of the physical and virtual resources that a contact or call center facility needs to operate effectively.
 [WATCH]
A contact center is a central point from which organizations manage all customer interactions across various channels.

  Our Editors
Here are just some of the editors contributing to today's email:
Makenzie Holland
Senior News Writer
Alexander Culafi
Senior News Writer
Scott Sachs
President

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