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It’s easy to assume that walking away signals weakness. But research shows otherwise.

by Zachariah Berry, Brian J. Lucas, and Jon M. Jachimowicz

Give your team clarity and direction through the storm.

by Rebecca Knight

Unfulfilled orders lead to long-lasting consequences, from frustrated shoppers to lower future revenue.

by Pedro Amorim, Fredrik Eng-Larsson, and Robert Rooderkerk

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In a years-long study, employees reported that 25% of the assistance they received wasn’t useful. Here’s how to get it right.

by Harvard Business Review, Tom Brady, et al.

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