Connect everything. Achieve anything. Join us for Customer Experience Connect!

Customer Experience Connect showcases how AI-infused CX solutions generate action-ready insights and deliver delightful experiences across the customer journey.

What you can expect:

• Complimentary 1:1 consulting sessions with SAP experts
• Hands-on labs and interactive sessions designed for CX professionals
• Interact with a community of CX peers to share ideas, challenges, and strategies
• Explore how to leverage data and AI to elevate the customer experience and drive loyalty
• Learn how your peers use innovative customer engagement to turn customers into a brand champion

Register now to attend in person or online!

Preview Release for SAP Commerce Cloud Framework Update

The Preview Release for the September 2025 framework update of SAP Commerce Cloud, version 2211-jdk21.0, is now available. This release offers our customers an opportunity to evaluate the changes brought by the Java and Spring updates, in their development or staging environments, ahead of the productive version 2211-jdk21.1.

Establish your upgrade path today to ensure seamless transition to the upcoming framework update.

• Access the preview through the SAP Software Download Center
• SAP Help | What's New in the Preview of the September Update
• Technical Updates Presentation
• Framework Update FAQ for details on scope, removed extensions, adoption timeline and facilitators

Extended - Register to be an Early Adopter: Intelligent Search Service for SAP Commerce Cloud

The Early Adopter Care Program for Search Service and Open Payment Framework (OPF) has been extended until December 31st, 2025. Search Service is our next generation comprehensive site search solution for Commerce Cloud that’s able to leverage AI search scenarios to improve conversion rate, average order value, and NPS. This is your chance to explore cutting-edge features, provide valuable feedback, and embrace innovative solutions. Be a part of this journey in advancing customer experience and achieving excellence together.

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Upgrade your Solr to 9.8 (current latest available version)

In a continuous effort to keep SAP Commerce Cloud secure, we now support Solr 9.8, the most recent Apache Solr release. The planned end of validity of Solr 9.7 is scheduled for Feb 10, 2026. For more details:

• Guidance on how to upgrade: Advancing to Solr 9.8
• Latest information regarding availability timelines: Supported Minor Solr Version

Stay current with SAP Commerce Cloud Release Updates

Staying up to date with SAP Commerce Cloud 2211 and Composable Storefront guarantees you benefit of the latest innovations, enhancements, software updates and fixes. The continuously updated SAP Help documentation highlights when changes are available, including features and services that offer an adoption window. Visit SAP Help | Update Release to remain informed on the validity of each update release and Notification of Key Technical Updates on the SAP Help Portal. to assist you in preparing for upcoming changes.

SAP Launches 2025 Holiday Season Readiness Program (HSRP)

The 2025 HSRP is a strategic initiative designed to support our customers and their partners in preparing for this peak season. Building on the insights gained from previous years, we have retained the program's core structure while streamlining processes and enhancing our toolset to deliver an even better experience and superior results. Enrolment now open until August 30th!

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The Profitability Imperative (Four-Part Series)

The Master B2B Profitability Imperative is a four-part series produced in partnership with SAP, that explores how B2B companies can drive profit improvements in marketing, data and analytics, and customer experience.

• Part 1 - Using AI as a Driver to Transform the Organization
• Part 2 - How Improved Personalization in B2B Drives Higher Profits
• Part 3 - Acquisition, Retention and Loyalty
• Part 4 - How a New Focus on Data and Analytics Drives Profits Higher

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