SAP Sales Cloud and SAP Service Cloud Newsletter

SAP SALES & SERVICE CLOUD NEWSLETTER

Highlights from SAP Customer Experience & Beyond - August 2025

Discover upcoming events, new resources, and expert services — from AI-driven CX insights and whitepapers to transition guides and success tools — designed to help you connect everything, simplify operations, and unlock greater value with SAP.

News

Connect everything. Achieve anything. Join us for Customer Experience Connect!

Customer Experience Connect showcases how AI-infused CX solutions generate action-ready insights and deliver delightful experiences across the customer journey.

What you can expect:

Complimentary 1:1 consulting sessions with SAP experts
Hands-on labs and interactive sessions designed for CX professionals
Interact with a community of CX peers to share ideas, challenges, and strategies
Explore how to leverage data and AI to elevate the customer experience and drive loyalty
Learn how your peers use innovative customer engagement to turn customers into a brand champion

Whitepaper: Break Operational Silos by Building a Unified Layer for AI-Driven Service Delivery

A new whitepaper from Actionary, in collaboration with SAP, addresses the importance of connecting data and workflows to enable efficient, AI-powered service delivery. This paper explains how organizations can build a unified servicing layer that enables seamless orchestration of workflows, data, and decisions, paving the way for outstanding AI-driven service.

Landing Page for Customers Moving from Sales and Service V1 to V2

The new landing page is designed to inspire SAP Sales and Service Cloud V1 customers to explore the value of moving to Version 2. It showcases how our cloud-native, microservice-based solution delivers superior performance, innovation speed, user experience, and AI-powered capabilities—driving faster ROI and lower TCO. Customers can discover real success stories, follow the simple 3-step journey to transition, watch inspiring demo videos, and explore differentiators that make V2 the future of CRM. SAP makes the move simple—whenever you’re ready!

New Service: Deployment Readiness Check for SAP Sales and Service Cloud v2

Planning your go-live or just want a quick health check? Get expert eyes on your system to spot risks early, fine-tune performance, and move forward with confidence. Read the information sheet to learn how to request this service in SAP for Me!

Learn more

SAP CX Preferred Success Services Navigator for SAP Sales and Service Cloud V2

The Preferred Success Services Navigator is an interactive guide to help customers get the most value out of their SAP Sales and Service Cloud V2 implementation. It visually maps SAP Preferred Success services to key phases, following the SAP Activate methodology.

Find out more

Webcasts & events

The CRO’s AI Playbook

SAP Revenue Growth Management: Q3 Quarterly Update

SAP Service Cloud Version 2, Utilities and SAP Enterprise Service Management: Q3/2025 Release Overview