Built from insights shared by more than 1,800 U.S. residents, the 2025 Consumer Digital Government Adoption Index reveals why trust in government AI is shaky and what agencies can do to rebuild it.

Here’s what you’ll find in the 2025 Consumer Digital Government Adoption Index:

• AI adoption outpaces resident comfort: Half are uneasy with AI in government, with trust declining among Gen Z and Gen X
• Trust is conditional: Residents value AI that improves efficiency and speed, but are wary when personal data or decision-making is involved
• Transparency is essential: 79% believe agencies should be required to disclose when AI is used in service delivery
• Digital basics still matter: Features like automatic reminders, saved payment methods, and faster checkouts continue to drive digital adoption