Dear Industry Leader,

Customer Experience isn’t a function, it’s a feeling that drives brand equity and business outcomes.

At the heart of every world-class CX strategy lie the three C’s, Consistency, Care, and Convenience.

• Consistency builds trust and predictability through seamless journeys and unified engagement.

• Care creates loyalty by blending empathy with intelligent personalization.

• Convenience fuels retention with frictionless, AI-powered interactions that meet customers where they are.

Now, as we shape the 4th Edition of the CX+ Summit , these pillars take centre stage, reimagined through the lens of innovation, intelligence, and impact.

When & Where: 27th November 2025 | Mumbai

This year’s agenda unveils the most transformative CX themes of our time: 

What’s in it for you? 

• Journey Orchestration: Master how brands optimize end-to-end journeys through real-time data, AI, and behavioral insights.

• Retention Engineering: Discover how personalized experiences and predictive analytics turn customers into lifelong advocates.

• Voice of Customer 2.0: Explore how automation and sentiment intelligence are redefining feedback and closing the experience gap.

• Experience ROI: Learn to quantify CX impact — from NPS uplift to CLV growth and reduced cost-to-serve.mpact on business outcomes — from NPS uplift to CLV growth and cost-to-serve reduction.