The subjective nature of employees' mental health injuries is creating a complex challenge for claims organizations and employers. Many employers lack knowledge about what constitutes a "treatable mental health condition," says Mark Debus, clinical manager of behavioral health at Sedgwick, in today's Benefits & Compensation story. Also in this issue:

Amazon announced the elimination of 14,000 corporate positions, representing about 5% of its white-collar workforce, as part of a broader restructuring effort. The layoffs could eventually reach 30,000 roles. CEO Andy Jassy has stated that AI, especially generative AI, will transform the work Amazon does, reducing the need for many current roles while shifting demand to new positions. Tasks previously handled by analysts, coordinators, and middle managers are increasingly being automated, demonstrating how AI is actively displacing traditional corporate jobs at scale.

Recognizing first responders is crucial for morale amid rising call volumes and costs, writes Alan Doubleday, public information director for the Prince George's County Fire/EMS Department in Maryland. Doubleday suggests a structured recognition program with a commendation awards policy, a diverse awards committee and clear award criteria. Public acknowledgment through awards and ceremonies can foster a culture of service and heroism. And here are 11 actionable ways to honor first responders.

Agentic AI, which can act autonomously and make complex decisions, stands to transform human resources by enhancing candidate sourcing and operational efficiency. The AI HR market is projected to reach nearly $18 billion by 2027, with two-thirds of businesses planning to increase AI investments.

Workers' compensation claims for mental injuries present unique challenges due to their subjective nature, unlike physical injuries. States such as New York, Alaska and Wisconsin have broadened definitions to include stress-related conditions, reflecting a legislative trend toward mental health coverage. However, recent efforts to expand coverage have seen mixed results.

Generation Z employees often struggle to understand employee benefits, with 30% not enrolling due to confusion, according to Principal Financial Group. While 50% of Gen Z turn to social media for information, 83% want more comprehensive enrollment details. Principal suggests employers use digital tools and peer-based recommendations to engage Gen Z, who prioritize financial wellness and mental health benefits.

Don't assume your new-to-the-workforce employees understand the process of open enrollment. Many parents didn't walk their kids through this. I did talk to my children about it, but even then, they had more questions -- really good ones. This generation is eager to do things right and is thinking long term. Many, though, aren't sure how to set themselves up for it. Webinars and 1:1 meetings will help a ton. -- Kanoe