“I wanted to be a manager. It was super exciting,” says DiLello. But her vision of mentoring junior colleagues and building an empowered team fizzled as her workload ballooned to include management duties on top of the regular tasks of the job, without proper people-management training. “We move into these roles, but we’re not really given the tools to navigate some of these situations,” she says. “People get burnt out because they’re trying to navigate their role, help their team, make a difference—but they’re banging their heads against the wall.”