Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report 

We have published our latest severe maladministration report. This focuses on repairs, just over 6 months since we released our Spotlight report on repairs and maintenance. 

With Awaab’s Law, there will be a greater focus on connecting the household’s circumstances to the condition of the property. This will make for more person-focused repairs services. 

Among the cases is a domestic abuse survivor who lived with a faulty entry door for 9 months and another survivor who reported anxiety about being unable to lock a door. 

In other cases, a ceiling collapsed on a child’s bed while they were asleep, another child was exposed to live electrical cables, and another hurt themselves on uneven flooring after repairs took 18 months. 

A resident with disabilities had no functioning shower in his wet room for 12 months and a child with additional needs had to use a broken toilet for 5 months. This shows the human impact behind the increase of cases being brought to us. 

The landlords highlighted in this report are: 

• A2Dominion
• Basildon Council
• Birmingham City Council
• Clarion
• Freebridge Community Housing
• Harlow Council
• Hyde Housing Association
• London Borough of Haringey
• London Borough of Lambeth
• London Borough of Lewisham
• L&Q
• Moat Homes
• Newlon Housing Trust
• Notting Hill Genesis
• Orbit Group