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CX teams everywhere are under strain—more interactions, higher expectations, and quality processes that no longer scale. What truly differentiates high-performing organizations is not team size, but the maturity of their quality program.
Join the webinar with Salesforce and Leaptree on January 21st at 3 PM EST for a high-impact session with Neil Young, CEO of Leaptree, as he breaks down the Six Stages of CX Quality Assurance Maturity. You will learn why conventional QA is falling behind, how to identify bottlenecks in your current approach, and what top operations teams are doing now to prepare for an AI-driven landscape.
This webinar is designed for leaders who want clarity, not noise, and who are tasked with elevating customer experience, quality, or operational performance. If future-proofing your contact center is a priority, this session delivers the roadmap you need.
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