Managing Gen Z in the Age of AI. Gen Z is shaping the future of work with how they use generative AI—and how they feel about it. If you want to lead or manage these younger workers effectively, focus on four key priorities. Acknowledge AI ambivalence. Even though most young adults use AI regularly, most worry it makes people lazier and less intelligent. They’re not anti-tech—they’re anxious about its long-term effects. Take those concerns seriously, and don’t dismiss them as resistance to change.
Gen Z is shaping the future of work with how they use generative AI—and how they feel about it. If you want to lead or manage these younger workers effectively, focus on four key priorities.
Acknowledge AI ambivalence. Even though most young adults use AI regularly, most worry it makes people lazier and less intelligent. They’re not anti-tech—they’re anxious about its long-term effects. Take those concerns seriously, and don’t dismiss them as resistance to change.
Don’t ban AI usage—guide it. One in six Gen Z workers say they use AI even when told not to. Bans don’t work. Instead, create clear, practical guidelines. Help your team understand when AI can be used, how it should be disclosed, and where it adds the most value.
Remove fear of the unknown. Frequent users worry less. Encourage experimentation and hands-on experience. When people see what AI can do, it often replaces anxiety with insight and confidence.
Highlight capability-enhancing use cases. Show how AI can support—not replace—critical thinking, creativity, and learning. Focus especially on how it frees up time for meaningful work and deeper human connection.
