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MARCH 25, 2026 |
Today’s shoppers are comparing your customer service to competitors. Download our “State of B2C Customer Service” report, in partnership with Klaviyo, to learn how to stay ahead of the competition. |
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In this edition: |
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TOP STORY |
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After two years focused on footwear, New Balance is expanding its Reconsidered resale program into apparel, bringing the model to a broader portion of its business.The move underscores how quickly resale has scaled across retail, as more brands establish formal programs. |
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IN THE NEWS |
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Walmart, Kroger upgrade retail media measurement capabilities. Walmart and Kroger announced new retail media capabilities aimed at satisfying marketers’ desire for better measurement. |
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Estée Lauder’s Puig pursuit could come at the expense of its recovery. Estée Lauder is in talks to acquire Puig, the company confirmed following an initial report in the Financial Times. |
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FedEx launches same-day delivery service to help retailers counter Amazon, Walmart. FedEx is partnering with last-mile delivery company OneRail to launch a same-day shipping program, FedEx SameDay Local. |
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ANALYSIS |
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As social media platforms become more crowded and competition intensifies, the biggest gains are showing up in places many marketers don’t expect, and often through formats that run counter to conventional wisdom. |
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PODCAST |
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CEO of Rokt Catalog, Bennett Carroccio, joins us to discuss what “the endless aisle” means today, how AI takes it to the next level, and why the “transaction moment” matters so much. “Reimagining Retail” is made possible by Rokt. |
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