Program Operations Manual System
GN 03910 TN 45 - Representation of Claimants
Summary: We are revising this POMS section to clarify when we may contact a represented claimant, how we must document such contact as well as the representative's grant of permission to do so, and when we must send notices to points-of-contact for registered entities.

GN 03910 TN 46 - Communicating with a Representative
Summary: This transmittal updates our instructions for communicating with a representative. We moved instructions for how to contact an appointed representative to this new section and made additional edits.

GN 00308 TN 94 - Sources and Fees for State and Local Vital Statistics Records
Summary: This full transmittal changes policy and procedure for vital statistics records requests that require identification of the SSA employee. Employees may not photocopy their HSPD-12 SSA ID card; instead, they must include a letter with their identifying and contact information as part of the evidence request.

NL 00703 TN 126 - Exhibit and Dictated Letters
Summary: We improved paragraphs technicians choose when reissuing payments to beneficiaries, and we added paragraphs about repaying beneficiaries the misused funds SSA collected from payees, and about a payee repaying beneficiaries directly.