In the age of social media, traditional advertising and marketing have completely transformed, especially in the past decade. Consumers need more than impressive billboards or advertisements to put their trust in a brand. Many now look to influencers, content creators, or other consumers before purchasing a product or service. Per a recent PYMNTS intelligence report, 56% of shoppers in the US make at least one annual purchase based on influencer recommendations, while 12% make more than six. Authentic authority A key driver behind this creator-led retail marketing growth is a longing on the part of consumers for authenticity and transparency. “Customers want to reduce the gap between their experience and also the information created by the sellers or the brands,” Minkyung Kim, assistant professor of marketing at Carnegie Mellon University’s Tepper School of Business, told Retail Brew. “That’s why there are a lot of things like social commerce or online reviews that actually lead brand marketing in retail, because that kind of authenticity, the closer distance, and bridging the gap between their experience and the information really matters to the customers.” This has specifically been true for categories such as beauty and fashion where influencers are able to capture significant audiences. “For apparel or beauty, the fit between the customer and the product is more important,” Kim said. “That’s where customers seek more information for authenticity and credibility.” Keep reading here.—JS |