What Customer Workarounds Can Reveal About Your Business Model. How people actually access, use, and pay for your products or services can point you toward untapped potential.

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01

What Customer Workarounds Can Reveal About Your Business Model

How people actually access, use, and pay for your products or services can point you toward untapped potential.

by Donna Henrike Bohrer, Karolin Frankenberger and Joakim Wincent

 

02

The Case for Hiring a Chief Resilience Officer

Modern disruptions rarely stay contained. It can help to have someone dedicated to coordinating recovery and adaptation across the enterprise.

by Abhilash Panda, Erick Ariel Gonzales Rocha, Gianluca Pescaroli, Jeffrey M. Keisler, Elizaveta Pinigina, Benjamin D. Trump and Igor Linkov

 

03

Our Favorite Management Tips on Giving Feedback

A curated list from one of HBR’s most popular newsletters.

by HBR Editors

 

 

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Do More in Four: Why It's Time for a Shorter Workweek

Do More in Four: Why It’s Time for a Shorter Workweek

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