Hi XDAas,

We're updating FACEIT's Terms and Conditions ("T&Cs") and Privacy Notice.

The updated T&Cs will take effect on 1 September 2026.

The updated Privacy Notice will take effect on 1 September 2026.

Why we’re making these changes to the FACEIT T&Cs

We’ve updated the T&Cs to make them clearer and more comprehensive, and to better reflect how the FACEIT platform works today. This includes updates on things like account eligibility, verification, subscriptions, prizes, content moderation, gameplay integrity, and how certain platform features and recommendations operate.

What is changing in the FACEIT T&Cs

In summary, the updated T&Cs include changes relating to:

• eligibility, age requirements, and competition participation;
• account registration, account security, and multi-accounting restrictions;
• identity and eligibility verification;
• subscriptions, payments, renewals, cancellations, and refunds;
• prizes and prize-claiming deadlines;
• user content, moderation, and reporting illegal content;
• anti-cheat, anti-spam, gameplay integrity, and enforcement measures;
• recommender systems and how certain content is ranked or suggested;
• privacy-related signposting and certain regional disclosures;
• liability, indemnity, and dispute terms.
  

You can review the full updated T&Cs here.

Please note that if you cancel your subscription or deactivate your account, our standard cancellation terms apply. If you are based in the EU and have purchased a Paid Subscription online, you may be entitled to a full refund within 14 days of purchase, but only if you have not yet logged in or started using the subscription. Outside of this right, subscription fees already paid are non-refundable for any unused portion of your subscription period.

If you do not agree with the updated T&Cs, you should stop using the FACEIT platform and Services before the effective date. You can also request deletion of your account through the customer support portal. Alternatively, if you do not agree with the updated T&Cs after reviewing them, click here to be logged out from FACEIT. Please do not log in again afterwards, as continued use of the platform will be considered acceptance of the new T&Cs.

Why we’re making these changes to the FACEIT Privacy Notice

We’ve updated our Privacy Notice to make it clearer, more transparent, and easier to understand how we collect and use your personal data.

The main changes include:

• A more user-friendly structure to help you easily identify how your data is processed  

• Clearer explanations of what data we collect, why we need it, what our legal basis is (e.g. where we rely on your consent),  and who we share it with

• Expanded coverage of key activities, such as account management, gameplay, anti-cheat and integrity measures, analytics, and advertising

• More detailed descriptions of platform features, including rankings and social and community features

• Updates to outdated content to remove references to services and features we no longer offer, and to better reflect recent developments in our services.

You can review the full updated Privacy Notice here.

If you have any questions or concerns, feel free to contact us here.

Thanks,
The FACEIT Team

ESL FACEIT Group Ltd, registered in England No. 7751649.
ESL FACEIT Group, 25th Floor, Millbank Tower, 21–24 Millbank, London, England, SW1P 4QP

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