Hi NIepodam,
Your team didn't sign up to reset passwords and chase ticket queues all day. But 43% of IT professionals are burned out. Teams are losing 35% of their capacity to manual, repetitive work every week. And AI adoption hit 61%. Yet most of it isn't doing the work. It's describing the work.
We surveyed 718 IT professionals across roles, industries, and team sizes to find out where the divide is forming.
Jasmine Chiu, Senior Product Marketing Manager at SysAid, and Paul Brandvold, ITSM thought leader and upcoming author of The Human Side of IT Service Management, are discussing the findings live on 28 July, so you can see exactly where your team sits on the divide.
