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August 2026 |
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This month’s newsletter explores the knowledge that often goes unseen—from the expertise embedded in everyday work to the foundations organizations need to make AI successful. Discover practical insights for uncovering tacit knowledge, strengthening AI readiness, and building communities that work at any organizational scale. You’ll also find answers to common KM questions, a closer look at the hidden productivity costs facing knowledge workers, and evergreen guidance on how communities can turn collaboration into greater efficiency. |
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Latest Resources |
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Some of an organization’s most valuable knowledge lives in the way people actually get work done. This profile of Elisabeth Swan explores how organizations can uncover tacit knowledge, learn from employee-created workarounds, and connect process improvement with KM to build stronger cultures of learning, sharing, and continuous improvement. (Public) |
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Successful AI adoption depends on more than increasingly powerful technology. This article explores why trusted knowledge, consistent processes, strong governance, and workforce readiness are essential for scaling AI—and offers practical steps organizations can take to turn experimentation into sustainable business value. (Member Only) |
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There is no one-size-fits-all approach to building effective communities of practice. Drawing on APQC research, this article explores how organizational size influences participation, governance, AI adoption, measurement, and engagement, helping KM leaders adapt their community strategies as their organizations scale. (Member Only) |
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Knowledge workers lose valuable time when finding information, accessing expertise, and navigating everyday work is harder than it needs to be. This blog explores the hidden productivity costs of knowledge friction and how organizations can better support employees by making workplace knowledge easier to find, access, share, and apply. (Public) |
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Spotlight: Knowledge Management FAQs |
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Knowledge management comes with plenty of questions, whether you’re building a new program or strengthening an established one. This month’s spotlight features the remaining APQC Knowledge Management FAQs, a collection of practical answer guides covering the questions KM teams encounter most often—from developing strategy and engaging employees to building effective communities and networks.
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Communities of practice may require time upfront, but the right collaboration can prevent much larger inefficiencies downstream. This article explores how communities reduce search time, break down silos, connect employees to expertise, and prevent rework and duplication—helping organizations shift the conversation from time spent collaborating to time and effort saved. (Member Only) |
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Last Chance to Get Certified in 2026 |
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