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Hi there,
If your last AI pilot ended abruptly and without measurable results, this webinar is for you.
On Sept.24, we will cover what has to be in place before AI does useful work in a service desk. We will go into establishing datasets you can rely on, finding the workflow bottlenecks worth attacking first, choosing and governing a model without locking yourself in, keeping performance, usage and cost visible, and putting the right guardrails in place before capability outruns control. |
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From the session you will learn how to; Build the right foundation with clean ticketing data, knowledge base, and CMDBs. Identify high-impact AI use cases instead of chasing hype. Connect your IT ecosystem to give AI the context it needs. Choose AI models without locking yourself into a single vendor. Keep AI costs under control with usage visibility. Put guardrails in place to ensure secure and responsible AI adoption. Prepare your people, processes, and governance for long-term success.
See you there, The ServiceDesk Plus team
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