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September 2026 |
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This month’s newsletter focuses on designing KM for impact—from building experiences around the people who use knowledge to creating the strategy and change capabilities that help new ways of working stick. Explore how AWS applies product thinking to scale KM, how Mercer is using AI to empower employees with knowledge, and why AI success starts with a strong KM strategy. You’ll also find practical guidance for developing an effective KM strategy, resources to help KM teams navigate change, and foundational content for those newer to the field. Plus, mark your calendar for upcoming opportunities to learn and connect, including a free webinar on Marsh’s KM journey, virtual KM certification training, and APQC Connect 2027. |
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Latest Resources |
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What happens when you treat knowledge like a product and employees like customers? In this webinar recording, learn how AWS Prescriptive Guidance applies product management principles, persona research, and measurable outcomes to create knowledge experiences that increase creation, reuse, and adoption at scale. (Public) |
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AI is changing what employees expect from KM—and how quickly they expect knowledge to reach them. This case study explores how Mercer combined strong KM foundations, cross-functional partnerships, and rapid experimentation to move from knowledge sharing to knowledge empowerment and deliver knowledge more effectively in the flow of work. (Member Only) |
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Successful AI adoption takes more than new technology. This webinar summary explores how a KM-powered AI Center of Excellence can help organizations preserve lessons from AI experimentation, connect governance with everyday use, strengthen AI literacy, and turn scattered learning into reusable organizational knowledge. (Public) |
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An effective KM strategy connects how knowledge flows with the outcomes the business is trying to achieve. This blog walks through the essential building blocks—from aligning KM with business priorities and establishing governance to selecting the right approaches, encouraging participation, and measuring results. (Public) |
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Spotlight: Change Management |
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Change management remains essential to KM because introducing a new tool, process, or approach is only the beginning—employees also need to adopt new behaviors and sustain them over time. This month’s spotlight brings together practical resources for navigating the people side of KM, from managing competing priorities and building structured change capabilities to learning how a leading organization embeds change directly into its KM strategy.
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Getting employees to try something new is one challenge; getting the change to stick is another. This foundational article explains how change management supports lasting KM adoption through leadership support, targeted communication, training, change champions, rewards and recognition, and continuous improvement. (Member Only) |
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Last Chance to Get Certified in 2026 |
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