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apriluran
October 21 |
I watched that. My screen pop is still not working. Is it ok if the screen pop is in the bot flow? I am trying to capture the intent the caller selected and present it to the agent in a script.
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In Reply To
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John_Carnell
Genesys Employee
October 21 |
Previous Replies
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John_Carnell
Genesys Employee
October 21 |
Hi April,
We have a pretty good video series from the Architect team on our youtube channel: https://youtube.com/playlist?list=PL01cVFOkuN70CfX0--4dXv_TnQQxpL3pm&si=EP8SkFhtJJFn6riA
Thanks,
John
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apriluran
October 21 |
Continuing the discussion from Using an intent in a script:
I am still stuck trying to accomplish this. I don't have much experience with data actions or scripts and am in need of some guidance in getting this set up. Can someone help me?
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