Please open a case with Genesys Cloud Care for assistance with base product configuration and troubleshooting. This forum is specific to custom development and API usage.

We have a button in our crm that when an agent that is performing an outbound call on behalf of a queue detects voicemail they hit auto voicemail button and call is blind transferred into a flow and the text is being play by the tts and a voicemail if left to the customer.

We have observed that the voicemail part of the recording is missing, for some reason this part is not being recorded I would like to know if there a way to make this work.
On the other hand we have enabled the ¨ external bridged transfers¨ as per recommendation but did not resolve the issue.

thanks in advance.