Hi, if you have questions about why you did or did not receive specific events, please open a case with Genesys Cloud Care to investigate. We do not have access to your org's data to perform this sort of investigation via the forum.

Hello,

Our configuration :

• We use Event Bridge with this topic : v2.users.{id}.activity.
• On AWS configuration, all events go into a SQS.

Today, we received somes events we don't unterstand :

• not today's event (2024-10-04T12:28)
• duplicate events (eventBody is the same)

Can you explain them to us?

first event :

{
"id": "843391bb-fbba-7956-908c-239a5d13874e",
"time": "2024-11-20T10:25:15Z",
"detail": {
"version": "2",
"metadata": {
"CorrelationId": "5688a8c0-18da-4b8a-b47b-bc5766d67a7e"
},
"eventBody": {
"id": "fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2",
"presence": {
"modifiedDate": "2024-10-04T12:28:15.661Z",
"presenceMessage": "",
"presenceDefinition": {
"id": "ccf3c10a-aa2c-4845-8e8d-f59fa48c58e5",
"systemPresence": "OFFLINE"
}
},
"outOfOffice": {
"active": false,
"modifiedDate": "2024-07-29T10:54:05.720Z"
},
"routingStatus": {
"status": "OFF_QUEUE",
"startTime": "2024-10-04T08:09:29.874Z"
},
"activeQueueIds": [
"2565f3eb-2120-45d4-b110-e8c0b2e9bf84",
"3bb6646f-65b7-4938-9757-7f80e650a6d5",
"865a92f8-b22d-4cd3-b10f-c21ec222a66d",
"e048c8d9-d5ab-4c23-8d94-bac8e3b3a237"
],
"dateActiveQueuesChanged": "2024-11-19T11:27:13.034Z"
},
"timestamp": "2024-11-20T10:25:15.271Z",
"topicName": "v2.users.fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2.activity"
},
"region": "eu-west-3",
"source": "aws.partner/genesys.com/cloud/1b5698ba-fb50-4b6f-93c6-e7069cf7cd85/GCX_TMA1_AWS",
"account": "766704945282",
"version": "0",
"resources": [],
"detail-type": "v2.users.{id}.activity"
}

second event :
{
"id": "67e4797a-c933-e8f1-34ff-a2715670dd56",
"time": "2024-11-20T12:46:22Z",
"detail": {
"version": "2",
"metadata": {
"CorrelationId": "cdd74f62-8d70-4445-9d3e-4cf7a259703b"
},
"eventBody": {
"id": "fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2",
"presence": {
"modifiedDate": "2024-10-04T12:28:15.661Z",
"presenceMessage": "",
"presenceDefinition": {
"id": "ccf3c10a-aa2c-4845-8e8d-f59fa48c58e5",
"systemPresence": "OFFLINE"
}
},
"outOfOffice": {
"active": false,
"modifiedDate": "2024-07-29T10:54:05.720Z"
},
"routingStatus": {
"status": "OFF_QUEUE",
"startTime": "2024-10-04T08:09:29.874Z"
},
"activeQueueIds": [
"2565f3eb-2120-45d4-b110-e8c0b2e9bf84",
"3bb6646f-65b7-4938-9757-7f80e650a6d5",
"865a92f8-b22d-4cd3-b10f-c21ec222a66d",
"e048c8d9-d5ab-4c23-8d94-bac8e3b3a237"
],
"dateActiveQueuesChanged": "2024-11-19T11:27:13.034Z"
},
"timestamp": "2024-11-20T12:46:22.925Z",
"topicName": "v2.users.fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2.activity"
},
"region": "eu-west-3",
"source": "aws.partner/genesys.com/cloud/1b5698ba-fb50-4b6f-93c6-e7069cf7cd85/GCX_TMA1_AWS",
"account": "766704945282",
"version": "0",
"resources": [],
"detail-type": "v2.users.{id}.activity"
}