tim.smith
Team Lead, Lead Developer Evangelist
November 20 |
What's your use case for setting permissions via API when the conversation is not in queue? At what point are you trying to do this?
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Anthony_Gilio
November 20 |
Anthony_Gilio
November 20 |
Bummer. Thanks for the quick response. I'll see what is on the ideas portal.
Jerome.Saint-Marc
Genesys Employee
November 20 |
No. There is only this API endpoint, which can only be requested when the conversation is in queue.
Anthony_Gilio
November 20 |
Anthony_Gilio:Anything that I can use that doesn't have that requirement?
Anything that I can use that doesn't have that requirement?
Jerome.Saint-Marc
Genesys Employee
November 20 |
Is your conversation in a queue at the tie you sent the API Request?
If yes, that should work.
If your conversation is not in queue, then the request will fail.
It can only be requested when the conversation is in queue.
Regards,
Anthony_Gilio
November 20 |
Is there anything special I need to do? I have an active call the conversation clearly exists I can run the get conversation API etc but when I test this API I'm getting the following error:
{
"message": "Conversation XYZ does not exist.",
"code": "resource.not.found",
"status": 404,
"messageWithParams": "{entity} {id} does not exist.",
"messageParams": {
"id": "fbf09b5d-ee05-4abb-9799-540187e1ba22",
"entity": "Conversation"
},
"contextId": "e6a58f37-c7ab-48f2-80ae-e8ed57fa0ff6",
"details": [],
"errors": []
}
This one only functions while in-queue. Anything that I can use that doesn't have that requirement?
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