We’re kicking off 2025 with some great news for ITSM teams everywhere: Yes, GenAI will save you money. But it can do much more than that, too. Keep reading to learn how GenAI can help you to tackle the ITSM challenges coming your way this year. It’s all here in our latest blogs:

	10 min read Avi Kedmi
	How Agentic AI is Transforming IT Service Management The world of IT Service Management (ITSM) is changing rapidly. For mid-market companies, this isn’t just an abstract trend—it’s a daily reality. Increasing demands, limited resources, rising expectations.

	7 min read Inesa Bass
	Streamline IT Operations and Optimize Resource Utilization with GenAI The opportunity of generative artificial intelligence (GenAI) for IT service management (ITSM) brings many benefits. As with traditional automation, these benefits cover all three of “better, faster, cheaper.” However, while “cheaper” is often always good (and especially in today’s financial climate), the “better” and “faster” dimensions are likely to help under-pressure IT organizations more.

	4 min read Joe the IT Guy
	GenAI for ITSM Saves Money, But the Real Benefits Are Far More Valuable While GenAI-delivered cost savings are a significant benefit, the true value of its adoption lies in the first two elements of “better, faster, cheaper.” Because GenAI capabilities offer far more than cost savings, including strategic IT improvements, superior end-user experiences, increased productivity, service quality improvements, service innovations, and better business outcomes.

Eager for more? Here are our editor’s picks:

IT Service Desk Evolution: Preparing Your People for GenAI Adoption

Cybersecurity Considerations When Choosing ITSM

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