Hello,

The developer Forum is focused on API usage and customizations. For inquiries about the base product's behavior, posting on the Genesys Cloud Community Forum or opening a case with Genesys Cloud Care is more appropriate.

Regards,

Hi,

Is there a way to customise the way canned responses are displayed for the agents. Currently it looks like they are organised A-Z, I would like the ability to organise these for example in a set order that an agent can follow.