Jerome.Saint-Marc Genesys Employee
January 17

Hello,

Not that I have used this API Endpoint myself. But did you have a look at the transcript search endpoint?
It appears you can define a start/end times for the conversationStartTime.
See the example here.

Regards,


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Previous Replies

bsami
January 16

I am building an application that requires the ability to pull any conversations that have a communication transcript URL associated with them, but I am running into the issue that the SpeechAndTextAnalytics API does not have a query endpoint where I can search by interval and whether or not a transcript URL exists.

The ideal goal is to get details on all the calls in the last X hours which have a transcript, though the only way I can tell to do this right now is by querying the conversations API (conversationsAPI: postAnalyticsConversationsDetailsQuery), performing a GET on each conversationId (conversationsAPI: getConversation), then with the communicationId from that conversation, fetching the transcript URL (speechTextAnalyticsAPI: getSpeechandtextanalyticsConversationCommunicationTranscripturl).

This seems like an overkill way to get a list of transcripts for the last X hours, is there a better way to do it?


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