Hello, data actions can only be used with client credentials and cannot use API endpoints that require a user context. This is noted here: About the Genesys Cloud data actions integration - Genesys Cloud Resource Center

Important : You cannot use Genesys Cloud data actions to perform actions on conversations, such as transferring, recording, or disconnecting a call. For more information, see Can I use Genesys Cloud data actions to perform actions on conversations?.

Thank you for your reply. I came across this but we are going to use this in a voice application in an inbound flow. I'm having hard time understanding how to account for the redirect URI in this case and as this being an voice application , how would we generate the token , I see in the link you shared to add genesys cloud node package but how does that help for a voice application? It would be great , if you can advise for a voice application on how to use this code authorization grant and generate the access token. Thanks in advance.

Hi Yadu_Vamsi_Kattamuru,

You need to use the code authorization type grant type for Oauth2

Here's a resource that will help you in setting that up:

developer.genesys.cloud

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Hello Team! I'm working on implementing a data action to pull the voicemail message media URI, using this API:
/api/v2/voicemail/messages/{messageId}/media. However when used genesys cloud oauth , it errors by saying "message":"This request requires a user context. Client credentials cannot be used for requests to this resource.""

I tried using SAML2 Bearer by creating a new Oauth but how in genesys cloud, would I be generating access_token using the client id and secret key? How would I create a data action to use the above voicemail API? Please advise.